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 To ensure your satisfaction, PuffAway has looked at the easiest option to ensure that you receive our products in the fastest and most convenient way possible. When you order on this Website, you get the added benefits of improved pricing and guaranteed stock availability, i.e., no wasted trips. To order, simply browse the products on this Website and add them to your cart and check out. During the checkout process, you will be able to select the most convenient retailer. You can also check locations by looking at our retailers. After checkout, you will receive confirmation of your purchase details and the retailer. You will also receive a call from the retailer to confirm pick-up details and you may also arrange for delivery direct to your home or office. When picking up your products you will receive a personal demonstration of how to use the product. You will also be able to get any remaining questions answered. Please register your new PuffAway product on-line on this Website. Since our goal is total customer delight, you will also receive a call soon after you have got your product to ensure that you satisfied with both the product and the process of obtaining your product Delivery Info – Customer Service At PuffAway, we are totally committed to your satisfaction. We encourage you to communicate with us to let us know when we have done well or badly. We are very proud of our customer service organization and have a very exacting customer service process. ·Product questions: If you have any questions prior to buying the product (or after) please use the contact us form on this web site or call us at the number listed above or email us at info@puffaway.co.za. You will be contacted within 24 hours of your email or form and your question will be dealt with by our well trained professionals ·Order questions: If you have any questions about an order you have placed, please use the contact us form on this web site or call us at the number listed above or email us at orders@puffaway.co.za. You will be contacted within 24 hours of your email or form and your question will be dealt with by our well trained professionals ·Defective product and product returns: PuffAway has a warranty of 12 months. If at any time your product malfunctions in any way, please go back to the retailer and the components will be replaced, no questions asked. If you have any questions about a malfunctioning product, please use the contact us form on this web site or call us at the number listed above or email us at service@puffaway.co.za. You will be contacted within 24 hours of your email or form and your question will be dealt with by our well trained professionals. |